Shipping & Delivery

We know waiting on your order can feel like forever, and we apologize if things feel a little slow right now.

Our standard delivery window is 3 - 7 business days (excluding weekends and holidays) but sometimes tracking updates can lag behind while your package is still on the move.

If it’s been longer than 7 business days, please reach out to us at info@ecostyle.com - we’re here to help and happy to take a closer look for you.

As soon as your order ships, we’ll send your tracking link straight to your inbox.

If you don’t see it, it may have landed in spam or there might’ve been a small typo at checkout. Either way, just email us at info@ecostyle.com and we’ll make sure you have everything you need.

We’re really sorry - that’s never a good feeling. Let’s work through it together:

• Take a quick look at your shipping address in your confirmation email
• Give it a little extra time - sometimes packages are marked “delivered” a bit early and show up within 1 - 2 business days
• Check with neighbors, roommates, or around your mailbox/mailroom
• Review your tracking link for any delivery attempt notes

Most of the time, packages turn up within a couple of days. If you’ve tried everything and it’s still missing, please email us at info@ecostyle.com and we’ll be right there with you to make it right.

We’re so excited for you to get your order!

Here’s what to expect:

• You’ll receive a confirmation email right after checkout
• Our team gets to work processing your order within a few business days
• Once it ships, you’ll get a tracking email with all the details

From there, delivery typically takes 3 - 7 business days (excluding weekends and holidays).

We currently ship to:

U.S. & Puerto Rico

• Standard Shipping
• Delivery: 3 - 7 business days

Haven’t received your tracking email yet?
Send us a note at info@ecostyle.com with your order number and updated address - we’ll do everything we can to catch it before it ships.

Already received tracking?
Your order is officially on its way! Reach out to us at info@ecostyle.com and we will direct you to the carrier and see if they can help intercept or redirect it.

We’re so sorry if something didn’t meet your expectations.

At this time, we’re not able to accept returns or provide refunds on orders.

That said, if your order arrived damaged or incorrect, we’ve got you. Just email us at info@ecostyle.com with:

• Your order number
• A photo of the product
• A photo of the packaging it arrived in

Our team will review and make sure a replacement gets sent your way as quickly as possible.

We’re always here to help, so don’t hesitate to reach out.

We totally understand if it’s not quite the right fit.

At this time, we’re not able to offer exchanges but we’re always here to help if something doesn’t feel right. If your order arrived damaged or incorrect, please reach out to us at info@ecostyle.com with your order number and a quick photo, and we’ll take care of you.

If you have any questions before your next purchase, we’re also happy to help you find the perfect product for your routine.

For items purchased from other retailers, returns will need to go through the original place of purchase.

If you have any questions at all, feel free to reach out, we’re happy to help however we can.

If you need to make a change, send us an email at info@ecostyle.com as soon as you can and we’ll always try our best to help.

We may be able to assist with:

• Removing items
• Updating your address
• Fixing payment details

Once an order has been fulfilled, we’re no longer able to make changes but we’ll guide you on next steps if that happens.

If you need to cancel, email us at info@ecostyle.com right away and we’ll do everything we can to stop it before it ships.

If it’s already been fulfilled, it’s on the move but we’re still here to help however we can.

We’re really sorry about that - let’s fix it.

Just email us at info@ecostyle.com with your order number and a photo (if applicable), and our team will jump in to make things right as quickly as possible.

Your card will be charged as soon as your order is placed and processed.

We accept:

• Visa
• Mastercard
• American Express
• Discover
• Shop Pay
• Apple Pay
• Google Pay

(We’re not able to accept checks or money orders at this time.)

If your payment didn’t go through, here are a few quick things to check:

• Make sure your payment method is accepted
• Double-check your card details (expiration date, billing address, CVV)
• Confirm your card hasn’t expired

Still stuck? Send us a screenshot of the error at info@ecostyle.com - we’re happy to take a look with you.